TAT & Policies

-Current TAT for hand strung silver pieces: 2–3 weeks
(Each piece is handcrafted and may require additional time depending on availability and workload.)

- Ready-to-ship items: Ship within 3–5 business days. (Monday-Thursday; 10am-4pm)

-Permanent Jewelry:
All chains + charms are applied in person at events only.

-Custom Orders:
TAT varies by design and stone availability. You’ll receive an estimated timeframe before payment is made.
*A deposit of 25% of total item price will be due at the time of order. Deposit will go to total item price.*

Note:
Handcrafted jewelry may have natural variations in stones, texture, and finish. These are part of the beauty of handmade silver and are not considered defects!


Refunds & Returns:
* Due to the handmade and customized nature of my pieces, all sales are final.
* I do not offer refunds, returns, or exchanges once an order has been placed.
* For permanent jewelry: No refunds once the chain is cut — it is personalized to your size and belongs to you.

Note: 
If your order arrives damaged or incorrect, please contact us within 24 hours of delivery so we can assist. 


To keep your permanent jewelry looking beautiful:
* Avoid harsh chemicals, including cleaning products, pool chlorine, and strong lotions or perfumes.
* Gently clean your piece with mild soap and water or a soft jewelry cloth.
* If your bracelet gets caught or snagged, do not yank—this can stress the chain.
* Your jewelry is water-safe, but harsh environments may dull the finish over time.
* If the chain ever feels loose or twisted, contact me for an adjustment.

Permanent Jewelry Policy Guarantee:
-I stand behind the quality of every piece I weld. Free rewelds for breaks at the jump ring.
-Guaranteed against weld defects for 30 days
- No refunds once the chain is cut
-Guarantee does not cover breakage caused by pulling, snagging, pets, children, gym equipment, or general wear  

If you experience any issues, please reach out — I’m always happy to help keep your piece looking perfect!


Shipping Policy:
* We do our best to ship items within 24 hours of the item being purchased, but please note all items have different TAT times. 
* Once items are shipped, I am not responsible for postal delays, lost packages, or damage in transit.
* Tracking will be provided for all parcels.
* If your package is lost, you may file a claim directly with USPS.